Return and Exchange Policy
If you would like to exchange an item, place a new online order to ensure the item you want is in stock and complete the refund form from your original order. Your new order will be shipped to you within 5-7 business days and your refund will be processed once we receive your returned item(s).The following items are FINAL SALE and cannot be returned:
- Accessories (hats, handbags, wallets, belts)
- Body Care Products
- Hair Accessories
- Bodysuits + Bralettes + Intimates
- Seasonal Items
- Sale/Clearance Items
- Items purchased with a discount code/temporary sale of 50% off or more
Enjoy the ease of shopping on-line and picking up in-store. However; please note that our in-store pickup runs similar to our on-line purchases.
Your order will be held at the store for 15 calendar days. We'll send you a reminder email one day before we cancel the order and return the merchandise to the store floor. If your order is canceled you will only receive store credit in the amount of the original purchase.
Social Media Purchases
We love that you love to follow us on social media platforms. We love even more that you want to shop with us! The easiest way to do that is via the links we attach to our posts. Those purchases will be honored first. However, if you would still like to shop our social media sites, we would love to help you out as best we can. In order to claim something on Facebook or even Instagram, please leave us the size you are wanting and an email address where we can invoice you. All invoices must be paid within 24 hours or your item(s) will be returned to the floor store and your invoice will be canceled. We do our best to keep up with sizes on-line and in store but occasionally our system is slow in updating what we have in stock. If your item sells before you pay your invoice, we will do our best to locate you a new one but ultimately our on-line purchases are honored first. We will notify you of the sell and cancel your invoice.
If you have paid for your order and chose to pickup in store, please note the above In-Store Pickup Policy.
Shipping Rates and Fees
We ship our orders using USPS (United States Postal Service). Orders are usually processed and leave our store within 2 business days of your order date, not including weekends and holidays. Expect to receive your order within 4-6 business days from your order date. You will be notified via email once your order has been shipped with a tracking number. We are not responsible for shipping delays caused by weather conditions or unforeseen circumstances, including carrier delays. If you have any issues with your order once it's left our store, please contact the carrier first as they are best at locating your package.
If there is a mistake with your shipping address, please email us to correct this ASAP. If your order is sent to an incorrect address and returned to us, you will be responsible for paying shipping fees again. Please double check your orders!
We offer FREE U.S. STANDARD SHIPPING ON ORDERS OVER $50.
UNITED STATES SHIPPING RATES: Standard Shipping (4-6 days) $6.50
- 22 Loft House and www.22lofthouse.com do not sell any information to any outside sources. Personal information is collected to process and complete your order.
- Payments are processed using secure socket layer technology, SSL through Shopify Inc. Payments.
- 22 Loft House and www.22lofthouse.com will NEVER ask for any private information via email.
- 22 Loft House and www.22lofthouse.com reserves the right to share information with any government agency or law officials in any and all necessary cases.